Coronavirus - Keeping you up to date
As a company with a global infrastructure, our shipping carriers operate all over the world, and coronavirus is having an impact on our business operations. We are monitoring the situation closely and taking steps to protect our employees and keep the business running as smoothly as possible.
Strict controls - Some regions on lockdown
What is the impact on delivery time?
In most countries that the virus has reached, local authorities have introduced strict controls to prevent the virus from spreading further. This is impacting our deliveries to and from the countries and regions affected. In some cases, all couriers have suspended collection, storage, and delivery services until further notice. Below contains the latest information about how the pandemic is affecting our services.
We currently hold sufficient stock to fulfill local orders. However, due to disruptions of the stock replenishment process, in the event that a product runs out-of-stock in our European/US warehouses, it will have to be shipped from Hong Kong. In that case, the delivery may take between 7-14 working days and this shipping delay will be clearly stated in the description of the product. We apologize for any inconvenience caused.
|
United Kingdom (Service Delay) |
Short delay on shipments. Subject to change in accordance to local regions postal restrictions, click here to find out more |
|
Germany, France (Service Normal) |
Subject to change in accordance to local postal restrictions by government if needed |
|
Sweden (Service Delay) |
Short delay on shipments 1-2 business days and Saturday deliveries cancelled. Subject to change, click here to find out more |
|
Spain (Service Delay) |
Short delay on shipments 1-2 business days and Saturday deliveries cancelled. Subject to change. Parcel delivery and pick-ups have been temporarily suspended in the following locations in Catalonia, Spain: · Igualada: 08700 · Santa Margarida de Montbui: 08710 · Odena: 08711 · Sant Marti de Tous: 08712 · Vilanova del Cami: 08788 Click here to find out more |
|
Belgium (Service Normal) |
Subject to change in accordance to local regions postal restrictions, click here to find out more |
|
Italy (Service Delay) |
Short delay on shipments 1-2 business days and Saturday deliveries cancelled. Subject to change, click here to find out more |
|
Czech Republic (Service Delay) |
Short delay on shipments 1-2 business days and Saturday deliveries cancelled. Subject to change, click here to find out more |
|
Ireland (Service Normal) |
Subject to change in accordance to local regions postal restrictions, click here to find out more |
|
Netherlands (Service Normal) |
Subject to change in accordance to local regions postal restrictions, click here to find out more |
|
Greece (Service Delay) |
Short delay on shipments 1-2 business days and Saturday deliveries cancelled. Subject to change, click here to find out more |
|
Portugal (Service Delay) |
Short delay on shipments 2-4 business days and Saturday deliveries cancelled. Subject to change, click here to find out more |
|
Hungary (Service Normal) |
Subject to change in accordance to local postal restrictions by government if needed |
|
Finland |
Subject to change in accordance to local regions postal restrictions, click here to find out more |
|
Poland (Service Delay) |
Short delay on shipments 2-4 business days and Saturday deliveries cancelled. Subject to change, click here to find out more |
|
Austria |
Short delay on shipments 1-2 business days and Saturday deliveries cancelled. Subject to change, click here to find out more Deliveries impacted in the below postcodes in Austria: - 6553, 6555, 6561, 6563, 6580, 9844 |
Frequently Asked Questions
Is there any chance the virus can be transmitted via cardboard packaging while in transit?
There is no evidence to support the transmission of the virus through imported goods which has already been confirmed by US health officials and World Health Organization - https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
These viruses do not survive long enough for them to be present when a package or envelope arrives.
